Let’s meet if you have these skills:

  • Bachelor’s degree
  • Language skills: German C2, English – B2/C1.
  • Good Microsoft office skills
  • Customer Orientation
  • Team player
  • Solution oriented
  • Professionalism / Friendly to internal and external customers
  • Able to adapt and succeed in a changing environment
  • Creative
  • Orientation to details, high level of accuracy and efficiency, autonomy and organization
  • Customer focus
  • Communication skills, flexibility to a very dynamic work environment
  • Comfortable with repetitive work and transactional activities
  • They must be structured and organized
  • Self-driven attitude

Mission

This role deals with the incoming service requests for Breakdown in a timely and professional manner. Incoming requests are to be processed within a defined SLA and in the shortest time possible. During this time, the necessary breakdown request must be channeled to a service center with an available mobile unit according to customer instructions.

Key responsibilities

  • Acts as a point of contact for Customer Operations requests (by email or phone)
  • Utilizes and supports the expansion of our knowledge management through documentation and quality assurance of new approaches to solutions that have not yet been documented
  • Identifies recurring issues and takes a proactive approach to improve process
  • Continuous optimization of the rules and regulations to reduce the manual workload
  • Generates reports for internal use and general administrative back-office tasks
  • Ensures a timely, high-quality response to the breakdown request by respecting all procedures and SLAs defined and agreed upon with Client organizations
  • Processes Breakdown requests in a timely manner:
    • Answers customer phone calls and collects the necessary information to properly dispatch the request to Service Centers
    • Locates the Service Center that can perform the services as per customer needs
    • Makes the necessary follow-ups with the Service Centers and identifies availability of mobile units within a distance range of the breakdown location for a timely intervention
    • Verifies tyre and rim stock in case of replacement
  • Supports processing of customer invoices

Benefits
Joining us in Euromaster Business Service Center is going to be an amazing career opportunity for you but also a chance to work in a great team.
Enjoy the benefits of working with us:

  • Learning opportunities that will help you develop your competencies for the future;
  • Attractive salary and benefits package (performance bonus, meal tickets, canteen deduction, medical subscription, 7 Card, other discounts);
  • A flexible schedule, with the possibility to work from home.

Fill in the form and upload your CV here

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