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This role provides leadership, expertise, and advice to the team to enable them to deliver to a consistently high standard the key functional activities within the stream. The team leader will provide consistent people management and day to day operational support for the processes in scope. The role will incorporate a strong customer management component and will act as main point of contact for all process related deliverables and escalations as well as point of contact for cross functional for the allocated ERM countries.
Let’s meet if you have these skills:
- Strong knowledge of finance and accounting, STREAM and of associated process and tools
- Experience in handling internal controls
- Results and outcome driven profile;
- Orientation to details, high level of accuracy and efficiency, autonomy, and organization;
- Proactive personality, who enjoys driving initiatives to improve processes and activities in his area of responsibilities
- Problem-solving orientation and fast decision making
- Client focused person
- Previous exposure to multi-cultural environments
- Experience in the transition of activities from country to shared services or BPO
- Communication maturity and influencing skills all levels including at CXO level
- Previous experience in new ERP implementation projects, preferably SAP (considered a plus)
- Experience in work with Performance Management –set up & report KPIs, SLA, Quality Management tools
Key responsibilities
- Oversee and monitor all of the stream functions
- Coordinating and assisting team members in working through problems and handling requests and escalations that arise during the process
- Allocation of team members on processes, proactively manage and monitor workload in a balanced manner to ensure work is delivered in high quality and backlog is minimized
- Implement, respectively maintain and improve process to collect metrics, KPIs and SLAs for the STREAM business processes; Establish key performance indicators that drive change and visibility to the team and leadership
- Coordinating, monitoring and maintaining proactive communication with key stakeholders in countries, headquarter and EBS; Functional stream leader is the main point of contact for STREAM issues/requests/escalations/ allocated country topics
- Manage the transition of new STREAM activities from ERM countries to EBS
- Responsible for the preparation and recurrent updating the documentation of STREAM processes (help cards, process flows, and RACI matrix)
- Actively identify for weak points in the process, monitor these and work on prevention and process improvement
- Carry out transformation initiatives and projects to deliver business impact and productivity benefits to customers
- Defining and rolling process improvements, which include developing documentation and providing the necessary training to support the process changes
- Responsible for developing, maintaining and testing key controls for the process under her/his responsibility and maintaining evidence that controls are functioning as designed
- Developing training materials, set training schedule for the team members and perform trainings in the area of STREAM
- Work with the teams to help implement more best practices across the team and processes
- Hiring, training, motivating, creating, respectively updating job descriptions and evaluating STREAM staff members
- Facilitate and mentor the development of team members to be exceptional team players
Benefits
Joining us in Euromaster Business Service Center is going to be an amazing career opportunity for you but also a chance to work in a great team.
Enjoy the benefits of working with us:
- Learning opportunities that will help you develop your competencies for the future;
- Attractive salary and benefits package (performance bonus, meal tickets, canteen deduction, medical subscription, 7 Card, other discounts);
- A flexible schedule, with the possibility to work from home.