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Mission
• Receive data and sourcing documents, compile, sort, interpret and verify data to be entered according to the internal procedures;
• Provide data entry for multiple information systems;
• Support the colleagues from the countries (headquarters, service centers) and respect the SLA agreed with countries; ensure the quality, accuracy and unicity of the data;
• Communicate effectively as part of a team approach with other internal departments.
Responsibilities
• Main activities for Customer, organization and finance stream: Create a customer account; Update a customer account; Massive customers creation; Massive customers updates; Customers inactivation;
• Document the processes and SOP for the al the streams and update them in real time;
• Share the knowledge within the team and also with the other departments involved in the end-to-end process;
• Understand the business context and the specificities of each country;
• Data quality checks performed within the team, ensure that tasks are created in time and with the right level of accuracy in all the applications used;
Identify opportunities to simplify and automate the process but also to streamline between countries.
General competencies/ Personal profile
• Good communication skills;
• Attention to details;
• Analytical and logical thinking, with initiative;
• They must be structured and organized;
• Proactive and with initiative;
• Comfortable with repetitive work and transactional activities;
• Serious, respecting deadlines;
• Focused on finding the solution, not the blame;
• Strong communication skills;
• Team worker;
• Open minded & positive attitude;
• Creativity;
• Autonomy
• Experience in managing difficult situations, different systems used, nice to have SAP experience
• MS Office (Excel –medium/advanced level, Word, Power Point): Vlookup, if, countif, trim, text formulas, pivot tables.
• English language (B2-C1)
• German language (B2-C1)
• Education: University studies or Economic studies